Last updated: 8 September 2026
All products are shipped as research materials for laboratory use only.
Orders are processed on business days (Monday to Friday, excluding Victorian public holidays).
Payment must clear in full before dispatch. Bank transfers and some alternative payment methods may add 1–3 business days.
During sale periods, restocks, and peak seasons, processing may take longer. We will notify you if there is a material delay.
We ship Australia-wide with Australia Post Express Post.
Estimated transit times after dispatch:
Shipping rates are calculated at checkout based on weight, order value, and destination. Free express shipping applies to orders over $550 AUD. Below that, shipping is calculated at checkout based on weight and destination.
We ship to selected international destinations. Availability, cost, and transit time are shown at checkout.
Estimated international transit time is 7–21 business days after dispatch, excluding customs clearance.
You are responsible for confirming that the products you order can be lawfully imported into your country. We do not ship to jurisdictions where supply of research compounds is prohibited or restricted, and we may cancel and refund any order that cannot be lawfully fulfilled.
International orders may be subject to import duties, taxes, brokerage fees, and customs clearance charges levied by the destination country. These are not included in the price you pay at checkout and are your responsibility.
We declare all shipments accurately as research chemicals or laboratory materials. We cannot mark shipments as gifts or under-declare value.
If a parcel is seized, refused entry, or returned by customs, we are not able to offer a refund or replacement where the cause was a local import restriction or your failure to complete required documentation.
Products are packaged discreetly and securely to protect against light, moisture, and physical damage in transit.
Where a product requires temperature control, it is shipped with appropriate insulation and cold packs. Brief periods at ambient temperature during transit do not compromise lyophilised peptide stability, but you should refrigerate or freeze products on arrival in line with the storage instructions supplied.
You will receive a tracking number by email once your order is dispatched. Please allow up to 24 hours for tracking to become active with the carrier.
If your tracking has not updated for more than 5 business days, contact us at info@australianpeptides.com and we will investigate with the carrier.
You are responsible for providing a complete and accurate delivery address at checkout.
If delivery is attempted and no one is available, the carrier will leave a card or redirect the parcel to a collection point. Parcels not collected within the carrier’s holding period are returned to us.
Returned parcels are refunded less original shipping and any return costs, or reshipped at your expense.
Damaged in transit. Inspect your order on arrival. If the packaging or product is damaged, photograph it before opening further and contact us within 7 days of delivery.
Lost in transit. If tracking shows no movement or a parcel is not delivered, contact us. We will lodge an enquiry with the carrier. Carrier investigations typically take 5–10 business days. Once a parcel is confirmed lost, we will replace or refund the order.
Claims outside these timeframes may not be able to be processed, as carriers apply their own claim windows.
If part of your order is out of stock, we may dispatch the available items first and ship the remainder when back in stock, at no additional shipping cost. We will contact you before splitting an order.
You can request cancellation before dispatch by emailing info@australianpeptides.com. Once an order has been dispatched, it cannot be cancelled and our Return and Refund Policy applies.
Australian Peptides 100 Collins St, Melbourne VIC 3000, Australia Email: info@australianpeptides.com
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